Shipping Information
Shipping Overview
We ship Indigenous artisan products and business supplies across North America with special care for handmade and culturally significant items. Our shipping partners understand the value and sensitivity of Indigenous-made products.
Shipping Options
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: $8.99 (Free on orders $75+)
- Coverage: Continental US and Canada
- Tracking: Full tracking provided
Express Shipping
- Delivery Time: 2-3 business days
- Cost: $18.99
- Coverage: Continental US and Canada
- Tracking: Real-time tracking with SMS updates
Overnight Shipping
- Delivery Time: Next business day by 3 PM
- Cost: $35.99
- Coverage: Continental US only
- Cutoff: Orders placed by 2 PM EST
Special Handling for Artisan Products
Handmade Indigenous products receive special care and may require additional processing time:
- Custom/Made-to-Order Items: 2-4 weeks plus shipping time
- Fragile Artwork: Extra protective packaging, may add 1-2 business days
- Large Sculptures/Installations: White glove delivery available
- Sacred/Ceremonial Items: Discreet packaging with cultural protocols
Processing Time
- In-Stock Items: 1-2 business days
- Office/Facilities Supplies: Same or next business day
- Handmade Artisan Products: 3-5 business days (may vary by artisan)
- Custom Orders: Varies by complexity, communicated at purchase
Geographic Coverage
United States
- All 50 states including Alaska and Hawaii
- APO/FPO addresses (additional 3-5 days)
- Tribal lands and reservations
- US territories (contact for rates)
Canada
- All provinces and territories
- First Nations communities
- Remote areas (may require special arrangements)
- Customs fees may apply
International Shipping
We offer limited international shipping for select products. Cultural and legal restrictions may apply to certain Indigenous artifacts and ceremonial items.
- Available Countries: Contact us for availability
- Delivery Time: 7-21 business days
- Customs & Duties: Customer responsibility
- Cultural Items: May require export permits
Packaging & Sustainability
We're committed to sustainable packaging that honors our connection to the earth:
- Recycled and biodegradable materials whenever possible
- Minimal packaging that still ensures product safety
- Traditional wrapping materials for cultural items when appropriate
- Reusable packaging for frequent business customers
Order Tracking
Track your order every step of the way:
- Order confirmation email with tracking number
- SMS updates for Express and Overnight shipping
- Real-time tracking on our website
- Delivery confirmation with photo (when available)
Bulk & Business Orders
Special arrangements for government and business customers:
- Volume Discounts: Available for orders over $1,000
- Scheduled Delivery: Regular delivery schedules for repeat orders
- Split Shipments: Multiple locations, coordinated delivery
- White Glove Service: Installation and setup for large items
Shipping Issues
If you experience any shipping problems, we're here to help:
- Lost Packages: We'll track down your order and file claims with carriers
- Damaged Items: Report within 48 hours for immediate replacement
- Delivery Issues: We'll work with carriers to resolve access problems
- Weather Delays: We'll keep you updated on any weather-related delays
Contact Us
Questions about shipping? Our customer service team is ready to help:
- Email: shipping@indigenousmarketplace.com
- Phone: 1-800-NATIVE-1 (1-800-628-4831)
- Hours: Monday-Friday 9 AM - 6 PM EST
- Live Chat: Available on our website during business hours